Terms and Conditions Delivery/Cancellation/Refund Policy Payment Suan Fong Food currently only accept payments via 1. Cash 2. Online Payment General Order Confirmation Notification Customer orders are considered confirmed only upon receiving the 1. Order Confirmation Email and 2. Payment Confirmation Email Your Consent to Our Policy By using this website, you consent to the collection and use of information by us. Information collected by us is for the sole purpose of completing sales transactions and conducting our internal customer appreciation programmes, and will be of strictest confidentiality. If Suan Fong Food changes any of the privacy policies, Suan Fong Food will post the changes on this page so that you are always aware of what information Suan Fong Food collect and how Suan Fong Food use it. Cancellations Policy There will be no cancellation allowed after the order is confirmed. In the event that cancellation is needed, the order will still be chargeable at the full price. Refund Policy Once orders have been processed, refunds or changes to the orders will not be possible. Refund are only given if item ordered is out of stock Payment is accidentally made twice. Re-funds take approximately 14 days to process. Delivery Our delivery partners are Lalamove and Mr Speedy. Delivery fee is charged minimum RM 5.00. Every additional km is RM 1.00. Our delivery radius is within 20km from our restaurant location. 1. Orders will only be processed upon receipt of full payment. 2. Suan Fong Food requires at least 20 minutes to process your orders, Once the order is completed, we will send it out on the same day. 3. For a successful delivery, Suan Fong Food require a full address, time of sending, contact number, sender & recipient’s name. Full address requires exact unit number, floor number, full street name, neighbourhood, city, state, postcode. 4. Suan Fong Food will not accept responsibilities for late or non-deliveries under the following circumstances: a. Recipient is not present at the address given at the time which the delivery was requested to take place. b. The address given was incorrect or insufficient. c. No such person at the given address. d. No valid contact number was given to us to make reasonable attempts to contact the recipient in order to execute the order successfully. 5. In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products. 6. Refusal of any item by the recipient will still be considered as delivered and no refund will be made. In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products. Refusal of any item by the recipient will still be considered as delivered and no refund will be made. 7. In rare cases of delayed delivery due to circumstances beyond our control, Suan Fong Food will not be held liable for any claims. 8. Multiple products (max. 2 foods) for delivery to the same venue at the same time, under the same customer bill will be charged a one-time delivery fee. Deliveries to multiple venues, even under the same customer bill, will be charged as separate deliveries. 9. Should there be a request to redirect orders, there will be an additional administrative fee of RM20. 10. No cancellations are allowed after the order has been confirmed unless special circumstances were being accorded on a case by case basis. An RM20 administrative fee is payable for each amendment done to the order to recover transaction charges imposed on payment made via our payment gateway partner like EGHL and any other administrative costs. 11. In the event where delivery order is out of stock, Suan Fong Food will contact you to arrange for a replacement food. It is our responsibility to replace a similar product of equal or lesser value.
Terms and Conditions